What is Microsoft Dynamics 365 - Customer engagement ?
Dynamics 365 customer engagement : powerful features
- Qualify your prospects to optimize your sales activity.
- Customize your sales cycles according to your different products.
- Manage your sales team with real-time statistics.
- Take advantage of CRM’s native integration with Microsoft 365 collaborative tools.
- Target the right audience by easily creating segments.
- Create personalized customer paths.
- Opt for personalized templates for your newsletters.
- Integrate your social networks (LinkedIn, Facebook, Instagram…).
- Simplify event and webinar planning
- Target the right audience by easily creating segments.
- Create personalized customer paths.
- Opt for personalized templates for your newsletters.
- Integrate your social networks (LinkedIn, Facebook, Instagram…)
- Offer your customers personalized customer journeys and experiences (UX).
- Take advantage of behavioral and organizational transactional data.
- Benefit from in-depth customer Insights thanks to AI and Machine Learning.
- Create a rich customer profile through audience analysis with Microsoft Graph.
- Offer on-site services to your customers and manage mobile staff.
- Create work orders and manage the technicians scheduling.
- Facilitate follow-up and invoicing.
- Equip your technicians and increase first-time resolution rates.
Engage Smarter, Sell Faster, Delight Customers
Microsoft Dynamics 365 Customer Engagement helps you build stronger relationships, boost sales performance, and deliver exceptional customer experiences. With AI-driven insights, automation, and seamless integration across the Microsoft ecosystem, you can transform how your business connects with customers.
Why Microsoft Dynamics 365 customer enagagement?
Stay ahead in a competitive market by transforming how you connect with customers. Dynamics 365 Customer Engagement provides a unified platform to personalize interactions, automate processes, and gain actionable insights — all designed to boost satisfaction and drive growth.
Deliver tailored experiences by leveraging AI-driven insights and real-time customer data. Understand preferences, predict needs, and create meaningful engagements that build loyalty and trust.
Automate repetitive tasks and optimize workflows across sales and customer service. Reduce manual effort, accelerate response times, and empower teams to focus on high-value activities that drive revenue.
Access advanced analytics and predictive intelligence to make smarter decisions. Identify trends, forecast opportunities, and measure performance with real-time dashboards and reports.
Provide proactive support and resolve issues quickly through intelligent case management and omnichannel communication. Keep customers informed and engaged at every step of their journey.
Equip your sales team with tools to manage pipelines, track leads, and close deals faster. Use AI recommendations and guided selling to improve conversion rates and exceed targets.
Connect with customers across email, chat, social media, and more — all from a single platform. Deliver consistent, seamless experiences regardless of the channel they choose.
Extend capabilities with Power BI for analytics, Teams for collaboration, and Power Platform for custom apps. Enjoy a fully connected environment that enhances productivity and scalability.
Talk to our Microsoft CRM experts
Get personalized guidance from certified Microsoft CRM specialists. Whether you’re exploring Dynamics 365 Customer Engagement, looking for a tailored demo, or need advice on optimizing your sales and service processes, our experts are here to help you unlock the full potential of your business.